Providers
To our providers and their staff: Thank you for your dedication, bravery, and commitment to the care of our Participants during this difficult time.
Coronavirus (COVID-19)
Important information for providers regarding COVID-19.
- Reminder for dental providers: Providers may not charge Participants for Medicaid-covered services (PDF)
- Therapy telemedicine date extension (PDF)
- COVID-19 telemedicine update (PDF)
- DHS Quick Tip: Telemedicine guidelines related to COVID-19 (PDF)
- AmeriHealth Caritas Pennsylvania (PA) Community HealthChoices (CHC) to follow DHS Provider Quick Tips #241 and #243 during COVID-19 pandemic (PDF)
- DHS Quick Tip: Prior authorization changes for some services during COVID-19 emergency (PDF)
- DHS Quick Tip: Use of the CR modifier and DR condition code for COVID-19 related claims (PDF)
- DHS guidelines for DME prior authorization during COVID-19 outbreak (PDF)
- Personal protective equipment regional contact list (PDF)
- DHS guidelines for CT scans during COVID-19 pandemic (PDF)
- FCC telehealth funding notice (PDF)
- Therapy telemedicine April notice (PDF)
- Ranitidine recall and hydroxychloroquine limits (PDF)
- Telemedicine care for coronavirus (COVID-19) (PDF)
- Quest Diagnostics COVID-19 testing information and instructions
- CDC information and alerts
- Coronavirus (COVID-19) ICD-10-CM coding guidelines from CDC (PDF)
- AmeriHealth Caritas Pennsylvania CHC COVID-19 provider announcement (PDF)
- Coronavirus (COVID-19) Account Executive notice (PDF)
Download the provider manual (PDF)
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As an AmeriHealth Caritas Pennsylvania (PA) Community HealthChoices (CHC) provider, you’re essential to quality Participant care. Working with qualified providers like you, we can have a positive impact on health outcomes for Pennsylvania’s CHC Participants. Together, we can deliver person-centered physical health services and long-term services and supports (LTSS) to our AmeriHealth Caritas Pennsylvania Community HealthChoices Participants.
Latest updates
- T1015 billing guidelines update (PDF)
- Preparing for the onset of the 2020-2021 flu season (PDF)
- Change in prior authorization requirements (PDF)
- Home- and community-based services provider webinar presentation — October 2020 (PDF)
- Nursing facility billing for respite days — effective January 1, 2021 (PDF)
Important information
- Provider reference guide (PDF)
- News and updates
- Training and education
- Claims and billing
- Provider resources
- Not yet a provider?
- What you need to know about CHC
Quick contact information
- Provider Services: 1-800-521-6007
- Credentialing: 1-800-642-3510
- Email: providercommunicationschc@amerihealthcaritas.com
- Account Executive Territories (PDF)
- Ancillary provider account executives (PDF)
- LTSS account executives — Southwest region (PDF)
- LTSS account executives — Lehigh/Capital, Northeast, and Northwest regions (PDF)
- Medical provider account executives (PDF)