Providers
To our providers and their staff: Thank you for your dedication, bravery, and commitment to the care of our Participants during this difficult time.
Coronavirus (COVID-19)
Important information for providers regarding COVID-19.
- Reminder for dental providers: Providers may not charge Participants for Medicaid-covered services (PDF)
- Therapy telemedicine date extension (PDF)
- COVID-19 telemedicine update (PDF)
- DHS Quick Tip: Telemedicine guidelines related to COVID-19 (PDF)
- AmeriHealth Caritas Pennsylvania (PA) Community HealthChoices (CHC) to follow DHS Provider Quick Tips #241 and #243 during COVID-19 pandemic (PDF)
- DHS Quick Tip: Prior authorization changes for some services during COVID-19 emergency (PDF)
- DHS Quick Tip: Use of the CR modifier and DR condition code for COVID-19 related claims (PDF)
- DHS guidelines for DME prior authorization during COVID-19 outbreak (PDF)
- Personal protective equipment regional contact list (PDF)
- DHS guidelines for CT scans during COVID-19 pandemic (PDF)
- FCC telehealth funding notice (PDF)
- Therapy telemedicine April notice (PDF)
- Ranitidine recall and hydroxychloroquine limits (PDF)
- Telemedicine care for coronavirus (COVID-19) (PDF)
- Quest Diagnostics COVID-19 testing information and instructions
- CDC information and alerts
- Coronavirus (COVID-19) ICD-10-CM coding guidelines from CDC (PDF)
- AmeriHealth Caritas Pennsylvania CHC COVID-19 provider announcement (PDF)
- Coronavirus (COVID-19) Account Executive notice (PDF)
Download the provider manual (PDF)
Providers: Want to receive payment sooner? Learn how to enroll in EFT today.
Get email alerts about our latest updates
Our goal is to help you operate effectively and efficiently. Get your health plan news via e-mail. Sign up for our free "Network News" service to receive important AmeriHealth Caritas PA CHC communications.
As an AmeriHealth Caritas Pennsylvania (PA) Community HealthChoices (CHC) provider, you’re essential to quality Participant care. Working with qualified providers like you, we can have a positive impact on health outcomes for Pennsylvania’s CHC Participants. Together, we can deliver person-centered physical health services and long-term services and supports (LTSS) to our AmeriHealth Caritas Pennsylvania Community HealthChoices Participants.
Latest updates
- Paper Panel Roster reports to be discontinued (PDF)
- Our July issue of Connections is now available (PDF)
- EDI billing reminder — submit appropriate information for coordination of benefits (PDF)
- Summer 2020 Connections (PDF)
- Pre-admission Testing for Three/One Day Window policy (PDF)
Important information
- Provider reference guide (PDF)
- News and updates
- Training and education
- Claims and billing
- Provider resources
- Not yet a provider?
- What you need to know about CHC
Quick contact information
- Provider Services: 1-800-521-6007
- Credentialing: 1-800-642-3510
- Email: providercommunicationschc@amerihealthcaritas.com
- Account Executive Territories (PDF)
- LTSS account executives — Southwest region (PDF)
- LTSS account executives — Lehigh/Capital, Northeast, and Northwest regions (PDF)
- Medical provider account executives (PDF)