Quality Care

AmeriHealth Caritas Pennsylvania (PA) Community HealthChoices (CHC) has a mission to help people get care, stay well, and build healthy communities.

• Our Quality team supports this mission by monitoring the health care and services you get.
• Our goal is to improve the health and wellness of our Participants. Our Quality team:
• Studies our in-house medical and service routines to see how we can do better.
• Creates programs to serve our Participants who have special health care needs.
• Surveys Participants and providers and uses the answers to improve our services.
• Reviews the quality of care and services given by AmeriHealth Caritas PA CHC  medical, dental, vision, and pharmacy providers.

We look for areas that need improvement.

Call Participant Services at 1-855-235-5115 (TTY 1-855-235-5112) if you:

• Would like to learn more about our Quality program and its goals, activities, and outcomes.
• Think you did not get quality care. Our team will look into the issue.
• Are going home from the hospital and need resources. Our team can help.